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Ac­ces­si­bil­i­ty

We are con­tin­u­ous­ly working to make our digital solutions ac­ces­si­ble to everyone – re­gard­less of physical or tech­no­log­i­cal cir­cum­stances. This includes people with dis­abil­i­ties.

We are committed to complying with the Danish Act on Ac­ces­si­bil­i­ty Re­quire­ments for Products and Services, which is based on EU Directive 2019/882. The Act sets re­quire­ments for how digital services must be designed to ensure they are un­der­stand­able, navigable, and tech­ni­cal­ly ac­ces­si­ble to as many users as possible.

Our work is based on the W3C Web Content Ac­ces­si­bil­i­ty Guide­lines (WCAG), and we are con­tin­u­ous­ly working to correct issues and improve the user ex­pe­ri­ence.

On this page, you can read about how we work with ac­ces­si­bil­i­ty, what we are still improving – and how to contact us if something isn’t working for you.

This applies to:

  • sydbank.com

Com­pli­ance status

Our solutions are partially compliant with the W3C Web Content Ac­ces­si­bil­i­ty Guide­lines (WCAG) and the re­quire­ments set out in the Ac­ces­si­bil­i­ty Act.

The com­pli­ance status varies depending on the in­di­vid­ual solution. You can therefore choose the option that suits you best:

See which parts are fully ac­ces­si­ble

Several of our core pages and fun­da­men­tal functions are ac­ces­si­ble, including:

  • Most text-based in­for­ma­tion pages on sydbank.com
  • Web content that has been reviewed and corrected in con­nec­tion with a relaunch or redesign

See what we are still improving

There are areas where we are currently working to address ac­ces­si­bil­i­ty issues:

  • sydbank.com
  • PDF documents across solutions

    We are happy to help if you need one of our documents in a more ac­ces­si­ble format. Contact us, and we will adapt the material to your needs and provide it in an in­di­vid­ual, ac­ces­si­ble format.

See what is not yet compliant

Some parts of our digital solutions do not yet meet the re­quire­ments and will either be improved or phased out in the near future.

Prepa­ra­tion

We con­tin­u­ous­ly assess our ac­ces­si­bil­i­ty and update it when sig­nif­i­cant changes occur.

Let us know if something isn’t working

If you experience issues or have questions about accessibility, you can contact us using our feedback form.

Go to the form
Complaint authority

Sydbank goes to great lengths to be attentive and provide advice based on your pref­er­ences, plans and re­quire­ments. However if you are not satisfied with the services you have received from Sydbank you are welcome to contact your account manager or the local branch man­age­ment.

If you are unable to reach an agreement – and you wish to file a complaint – you may contact Sydbank’s Head of Legal De­part­ment, the Bank’s Com­plaints Officer, tel +45 74 37 20 90 or klageans­[email protected]

Com­plaints by letter may be sent to:

Sydbank A/S
Att: Com­plaints Officer
Peberlyk 4
6200 Aabenraa
Denmark

Danish Business Authority

If you are not satisfied with our response or have not received a reply within a reasonable time, you can contact the Danish Business Authority. They will assess your inquiry and get back to you as soon as possible.

Danish Business Authority, Esbjerg Brygge 30, 6700 Esbjerg.

Contact Danish Business Authority