We are continuously working to make our digital solutions accessible to everyone – regardless of physical or technological circumstances. This includes people with disabilities.
We are committed to complying with the Danish Act on Accessibility Requirements for Products and Services, which is based on EU Directive 2019/882. The Act sets requirements for how digital services must be designed to ensure they are understandable, navigable, and technically accessible to as many users as possible.
On this page, you can read about how we work with accessibility, what we are still improving – and how to contact us if something isn’t working for you.
This applies to:
sydbank.com
Compliance status
Our solutions are partially compliant with the W3C Web Content Accessibility Guidelines (WCAG) and the requirements set out in the Accessibility Act.
The compliance status varies depending on the individual solution. You can therefore choose the option that suits you best:
See which parts are fully accessible
Several of our core pages and fundamental functions are accessible, including:
Most text-based information pages on sydbank.com
Web content that has been reviewed and corrected in connection with a relaunch or redesign
See what we are still improving
There are areas where we are currently working to address accessibility issues:
sydbank.com
PDF documents across solutions
We are happy to help if you need one of our documents in a more accessible format. Contact us, and we will adapt the material to your needs and provide it in an individual, accessible format.
See what is not yet compliant
Some parts of our digital solutions do not yet meet the requirements and will either be improved or phased out in the near future.
Preparation
We continuously assess our accessibility and update it when significant changes occur.
Let us know if something isn’t working
If you experience issues or have questions about accessibility, you can contact us using our feedback form.
Sydbank goes to great lengths to be attentive and provide advice based on your preferences, plans and requirements. However if you are not satisfied with the services you have received from Sydbank you are welcome to contact your account manager or the local branch management.
If you are unable to reach an agreement – and you wish to file a complaint – you may contact Sydbank’s Head of Legal Department, the Bank’s Complaints Officer, tel +45 74 37 20 90 or klageans[email protected]
If you are not satisfied with our response or have not received a reply within a reasonable time, you can contact the Danish Business Authority. They will assess your inquiry and get back to you as soon as possible.
Danish Business Authority, Esbjerg Brygge 30, 6700 Esbjerg.